Job Detail

Help Desk Operator

Department: ICT

Location: Verona Villafranca
 

Main Functions:

  • Troubleshooting of any hardware issues related to desktop PCs, laptops, tablets, smartphones
  • Troubleshooting of any software problems related to Microsoft Windows operating system, Microsoft office and company application
  • Troubleshooting of any network issues/problems
  • Back office activities of Microsoft Active Directory (users, directories, permissions, emails, public folders)
  • Internal procedure and policy editing
  • Asset and ticket management
  • Backup check

Requirements:

  • High School Diploma or more  
  • Fluent English (both written and spoken - B1)
  • Social skills (teamwork, effective communication)
  • Analysis and problem solving
  • Good IT knowledge (MS Office and Windows)
  • Motivated, caring, open-minded, target oriented

Additional / Advantageous skill:

  • MS Active directory, MS Exchange and MS backoffice services
  • MAC OS and iOs knowledge
  • Experience in Mobile Device Management suite
  • Experience in a same position

 

Business units
Information and Communication Technology

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